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The College being located in the periphery of Trivandrum Corporation provides dental services to patients near and far since its inception. The institution meets the needs of different strata of patients through the functioning of Priority Clinic, Comprehensive Clinic, and PG clinic. This strategic compartmentalization into three levels ensures enhanced quality patient care system.
Objectives
To facilitate and ensure personal, professional treatment strategies.
To provide holistic and comprehensive dental care.
To familiarize and train students with the skills of running an independent practice.
Context
Institution follows the guidelines set by DCI & University in terms of academic delivery. Furthermore the institution strives to provide the best clinical learning exposure to the students and the best patient care service with nominal charges.
“Patient waiting time” was one of the concerns identified during the feedback analysis of patient satisfaction survey by IQAC.
Inspite of operational difficulties, a comprehensive clinic system was started in 2017 under Public Health Dentistry Department aiming all treatments under one roof. After its successful running for 2 years, this system paved the ways for establishment of 5 separate comprehensive clinics and enabled to impart a more clinical and professional skill development arena for UG students.
Hence a three level system of dental services was designed:
Comprehensive Clinic System
Designated PG Clinics
Priority Clinic
Practice
PG clinics are structured and operated according to the guidelines set by DCI and University.
Comprehensive clinics system provides a one stop clinic for any and all dental needs of patients. This provides a first-hand experience of holistic dental care to UG students and interns that makes them ready for individual private practice.
Each clinic comprises of a clinic in-charge (an OMR faculty) and a faculty from all specialities. All UG students from 3rd BDS to Interns are divided in batches and allotted to these clinics. This system reduces the waiting period for patients providing improved patient care system.
PG Clinics performs advanced treatment procedures and surgeries, difficult cases which are not managed by UG students/interns are referred to PG students under expert supervision by HOD/PG Guide.
Patients who wish for ‘private clinic experience’ opt for priority clinic. Priority Clinic provides a private dental clinic and a cosy experiences to patients who prefer immediate appointments by an experienced faculty. Priority clinic expedites dental treatment and reduces waiting period which is a pleasant deviation from the conventional patient appointment system.
All Advanced dental treatments are referred to Advanced Dental Science Department from any or all these clinics to provide specialized treatments such as surgical cases including implant placement, Guided Bone Regeneration, Socket preservation, second stage surgery of implants, management of peri-implantitis etc.
Evidence of Success
Interim results as measured by patient inflow in Comprehensive clinic and Priority clinic show the acceptance and benefit imbibed by the patient as well as PG clinic getting streamlined with regular and emergency cases.
Problems Encountered and Resources Required
Patients’ attitude and education towards the comprehensive clinic was one of the major challenges that were encountered. This particular inconveniences was overcome by setting up a helpdesk in the reception and enlightening the importance of comprehensive dental care through various educational tools.